SITUATION:
Coordinated Consulting Services was hired to conduct an coalition-wide business impact analysis (BIA) and corresponding continuity of operations plan (COOP) for Quad-County Healthcare Coalition (QCHCC) in Nevada.
NEED:
In January of 2021, Quad-County Healthcare Coalition, which is embedded in Carson City Health and Human Services, identified a gap in their preparedness planning. To meet the Office of the Assistant Secretary for Preparedness and Response’s 2017-2022 Capabilities for Health Care Preparedness and Response, the Coalition needed to develop a COOP. In order to lay the foundation for COOP development, QCHCC first engaged in a Business Impact Analysis (BIA).
SOLUTION:
CCS completed an assessment of QCHCC’s business functions through an agency-wide (BIA). Functions were prioritized according to critical recovery time periods and types of impacts to the agency. With a greater understanding of QCHCC’s essential functions and resources, CCS worked with the QCHCC COOP Planning Team to develop an overall continuity of operations plan that guides QCHCC through all phases of a continuity plan activation, including Initial Response, Alternate Operations, Recovery, and Restoration. QCHCC’s COOP includes detailed lists of staff responsibilities, orders of succession, delegation of authorities, communication systems table, information sharing pathways diagram, as well as continuity phases checklists and a COOP Action Plan Worksheet to support continuity plan activation. Upon completion of the COOP, CCS facilitated a Proof of Concepts Meeting to review key plan concepts with Coalition membership.
OUTCOME:
The Quad-County Healthcare Coalition COOP was finalized and distributed agency-wide in March 2022. The result is that QCHCC has a BIA Report and a COOP to guide the agency through any hazard that disrupts functions, improving their capacity to continue essential functions and fulfill their mission.
